Products

  • australia-cigarette-brand-free-shipping-by-auc
  • australia-bcigarette-brand-same-day-dispatch-by-auc
  • australia-cigarette-brand-trusted-seller-by-auc
  • australia-cigarette-brand-discreet-packaging-by-auc
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Customers FAQ

Do you offer international shipping?

Sorry! We currently deliver only within Australia to follow local regulations. International shipping isn’t available at the moment.

What payment methods do you accept?

You can pay through Wise, online bank transfer, PayPal or USDT. We’ll share all the payment details during checkout or once your order is confirmed.

How can I track my parcel?

After your payment goes through, we’ll send your tracking code to you by email or WhatsApp. Just use that code to follow your parcel’s journey anytime.

What is the minimum order amount?

There’s no minimum order—you can buy as little or as much as you like. Plus, every order includes free shipping across Australia.

What is your refund and exchange policy?

If something arrives faulty or it’s not what you ordered, just let us know within 7 days. Send us a photo of the issue and our support team will help arrange a refund or replacement.

Can I cancel my order?

Once payment is completed, orders can’t be cancelled. Please double-check everything before making payment.

How can I contact customer service?

Feel free to message us on WhatsApp anytime you need help. We do our best to reply within 24–48 business hours.